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Discussion started on Tech Problems and Solutions

Thanks a bunch Tony! Look forward to leisurely looking those sites over on a rainy Saturday, with a cup of hot chocolate. Or a beer. :o
#3 - April 02, 2008, 01:27:29 PM
Kirin Lager tastes better than Kirin Lemon

Need help? These are some places where you can start looking for those vexing glitches and hard to answer questions.

Remember that when looking for help, the answer you get often depends on the question you ask. Be as detailed and accurate as possible in your description of the problem, and include relevant information, such as your computer model and version, OS version, and the specific software version.* Describe when the problem occurs and under what conditions - what are you doing when the problem occurs, what else was running, does the problem occur when logged in as another user or when booted from a different hard drive. Think of recent changes or additions to your hardware or software.

In no significant order:

Apple
English help (toll free): 0077-78673-6
Genius Bar Shinsaibashi http://concierge.apple.com/store/R091 06-4963-4500
Support http://www.apple.com/support/ (Don't overlook the very good tutorials here.)
Discussion forums: http://discussions.apple.com/index.jspa

Mac OS X Hints
http://www.macosxhints.com/

MacFixIt
Excellent resource, though you'll need to subscribe ($/¥/€) for access to the archives and other services. Colin and I both subscribe.
http://www.macfixit.com/

Macworld Help & Tips
http://www.macworld.com/howto.html

The Mac Observer Forums
Separate forums for OS and hardware support
http://www.macobserver.com/forums/

Mac-L List & Digest
Mail-based list
http://www.listmoms.net/lists/mac-l/

Mac OS X Faq
http://forums.osxfaq.com/

Everymac
Good for specs, build details, and prices of older Macs.
http://www.everymac.com/

Other World Computing
Support section of web page filled with useful how-to videos, manuals, and specs
http://eshop.macsales.com/tech_center/index.cfm


Have other suggestions? Let me know and I'll add them to the list.


*Example:

MacBook Intel Core Duo (not Core2Duo), 2 GHz, 2 GB RAM, 250 GB WD Hard Drive
Serial Number:   4H6197PMU9C
Mac OS X 10.5.3
Safari 3 - Version 3.1 (5525.13)

Details about applications can be found in the Menu Bar under the application name: About APPNAME. Details about your system hardware and software can be found in the Menu Bar under the Apple icon at the far left: About This Mac -> More info...
#2 - April 02, 2008, 03:31:09 AM
Tony Silva
tonysilva@mac.com
http://tony-silva.com

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